Support Center
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FAQs
How long does the battery last?
Our LiFePO4 batteries are designed to last over 10 years with daily use, providing 6000+ charge cycles while maintaining 80% capacity.
Can I use solar panels to charge?
Yes, all SOLAEN power stations support solar charging. Simply connect compatible solar panels to the DC input port.
How fast can it charge?
Our fast charging technology allows 0-80% charging in just 1 hour via AC outlet. Solar charging time varies based on panel wattage and sunlight conditions.
What warranty is included?
All core products come with a 10-year warranty. Accessories have a 2-year warranty. Extended warranty options are available.
How do I claim warranty?
Contact our support team with your proof of purchase and product serial number. We will guide you through the warranty claim process.
Do you ship internationally?
Yes, we ship to over 100 countries worldwide. Shipping times and costs vary by location. Free shipping on orders over $1000.
Resources
User Manual - X1000
PDF · 2.4 MB
User Manual - X2000
PDF · 2.6 MB
User Manual - Battery Pack 5kWh
PDF · 3.1 MB
Quick Start Guide
PDF · 1.2 MB
Safety Guidelines
PDF · 0.8 MB
Warranty Policy
PDF · 0.5 MB
Still Need Help?
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